Refund Policy

Free plan

The Free plan is free forever and never charged — there is nothing to refund. No credit card is required.

Pro & Max subscriptions

Payments are processed by our payment provider. You can cancel anytime from Billing → Manage plan; your plan stays active until the end of the current billing period and you won’t be charged again.

• Money-back window: if you’re not satisfied, contact us within 14 days of a charge for a full refund of that charge (monthly or annual).
• Renewals: refunds apply to the most recent charge only. Cancel before your renewal date to avoid the next charge.
• After the window, subscription payments are generally non-refundable — but reach out; we handle billing errors and accidental charges case by case.

Lifetime purchases

A lifetime purchase is a one-time payment that unlocks the Lifetime plan on one account.

• Money-back window: 30 days from purchase, provided the code has not been redeemed.
• Bought through a marketplace(e.g. AppSumo): that marketplace’s refund policy and window apply — please request the refund through them.
• Because lifetime access has no recurring charge, there are no renewals to cancel.

AI credits & consumables

AI credits and other monthly usage allowances are consumable and reset monthly. Used credits are non-refundable. Bonus and referral credits have no cash value.

How to request a refund

Email info@zupasnap.com from the address on your account with your account email, the charge date (or unredeemed lifetime code), and a short reason (optional). We aim to respond within 2–3 business days. Approved refunds go back to your original payment method; timing depends on your bank or provider.

Chargebacks

Please contact us first — we can almost always resolve issues faster than a chargeback. Accounts with fraudulent chargebacks may be suspended.

Changes

We may update this policy; the effective date above reflects the latest version. Material changes won’t retroactively reduce refund rights for purchases already made.